Before requesting an Order Status, please read the following information. This should help you determine the status of your order:

• Delivery Timeframes: All orders are shipped from NYC, NY via the US Postal Service and include free delivery insurance (see below). We cannot ship via any other method, no exceptions. All orders have a lead time of up to 6 business days once we receive payment (in addition to the ship time) before they hit the mail. Please refer to this chart for average delivery timeframes from the time you place an order to your mailbox:

  Order Type	Shipping Method	Total Delivery Timeframe
  Domestic packages weighing 13 ounces or more	2-3 day Priority Mail*	2-9 business days*
  Domestic packages weighing less than 13 ounces	2-5 day First Class mail*	2-11 business days*
  International parcels	4-7 day Airmail Letter Post*	4-13 business days*

• Order Processing Procedure: You will receive an on-screen and e-mailed order confirmation upon checkout. Orders paid for by credit card are authorized at checkout, and charged when the order is approved to ship. Orders paid for by secured PayPal, check or money order are approved to ship upon confirmation of receipt of funds. If payment is by check or unsecured PayPal, we reserve the right to hold shipping approval until the funds have cleared the bank. You will receive a shipping confirmation e-mail upon approval to ship. Most orders ship within 2 business days of being placed.

* These are average delivery timeframes as per the USPS, they are not guaranteed; Domestic mail can take up to 30 days to arrive. International mail can take up to 60 days. If your package does not arrive within 30 days of your order date (60 for International orders), please use our Customer Service Form to contact us, and we will investigate.